Frequently Asked Questions

Doorage is a door-to-door, valet storage provider that brings convenient, affordable, clean and safe storage to consumers utilizing today’s technology. Our mission is to provide these services while supporting breast cancer research and strengthening after school programs for America’s youth.

While our competitors force consumers to select plans involving pre-designated size units, you will be charged for the EXACT volume of storage used, and not be forced into long-term plans. Doorage also offers specialty packing on unique items that otherwise do not fit into our standard containers.

For security reasons and the safety of your items, the warehouse is not open to the public. At the same time, with DoorLog, you will always know what you have in storage.

While Doorage is currently serving the Chicago metropolitan area, we are planning on expanding to other nationwide markets in the near future.

As early as the following day based on availability.

For an additional expedite fee, Doorage can have most requests delivered within 4 hours of contacting our corporate customer service department by phone.

Simply click on “Get A Free Quote“.

Doorage prorates on a daily basis your first month of storage. Your account is then billed a full month of storage on the first of each following month. For orders that do not involve any promotions or coupons, Doorage requires a minimum of one monthly renewal. Packing or pickup/delivery fees are billed following each appointment. Once all minimum terms of service have been met, you have all of your storage items back, and returned your empty bins to Doorage, you will no longer be charged each month. Please be aware that failure to return empties before the end of the month will result in an additional monthly storage charge.

Of course! Use our custom storage calculator to assist you in determining your storage volume needs.

We store almost everything. Unfortunately, we cannot accept any illegal or controlled substances, weapons, food, perishables, liquids, hazardous materials or living things. Please see our rules of storage.

Delivery and pickup of empty containers is free of charge to consumers. Pickups or deliveries consisting of any quantity of full standard containers are only $25, which includes up to 15 minutes time at the consumers door. All specialty pickups/deliveries, as well as deliveries of standard containers over 15 minutes, will be billed to the consumer at $45 per man hour plus the cost of specialty packing materials. Your account will be charged at the completion of pickup/delivery.

Our user cataloging interface, DoorLog, gives you complete control to add titles, descriptions, and photographs to the contents of each container, and modify as desired. Simply log into your account to see all your containers in storage.

DoorPack, our efficient custom-crating solution is designed to protect items and prevent them from damage while in transport and storage. In addition, our specialty pack team members go through extensive training on proper packing and protection techniques.

Our facilities have 24-hour security motion-sensing cameras and alarm systems to ensure your stuff is always safe. Consider us the Fort Knox of storage.

At Doorage, we care about our customers and their possessions. In the rare occurrence that something may be damaged or lost, our customer service team will work hard to resolve any issues. In addition, we do require all customers to have some protection plan or proof of insurance on file.

Many renters and homeowners insurance plans provide for off-site storage protection. At Doorage, we want to insure our customers’ contents are always protected. We require our customers to either provide proof of insurance coverage or select one of our protection plans. Doorage offers three protection plans – Basic, Gold and Platinum – which can provide coverage up to $2000. Please visit our Protection Plan page for full terms and details.

Not everything is covered by a protection plan. Certain fragile-nature items are excluded from protection plan coverage. You may still store these items with the understanding that they are not covered by our limited warranty policy or protection plan. These items include previously damaged items, electronics, ready-to-assemble furniture or particle board, items not packed by Doorage specialty pack team members, and items not packed in Doorage containers/packaging.

Simply log in to your account from our home page, and update payment information. Please insure your new card is set as the default for automatic payments.

We want to make your pickup process as smooth as possible. Here are a few tips to make your pickup day easy. Pack containers tightly, pack items commonly needed together, disassemble furniture and do not seal containers.

We love furniture! All furniture items require scheduling a specialty pack appointment. Simply go through the storage calculator, and select the furniture items you have. We will then send out a professionally trained specialty pack team to handle all of your furniture storage needs.

Doorage is more than happy to store your fragile or valuable items. We highly recommend you select specialty pack assistance for fragile items and verify your high-value items are covered under your renters/homeowners policy as our limited warranty policy and protection plans do not cover high-value items.

No problem. Our standard pickup/delivery drivers can wait up to 20 minutes for no additional charge while you pack your containers. Time over 20 minutes will be billed at our specialty pack labor rates.

Simply click here to calculate your container/storage needs, and you will be directed to select an appointment date and time.

Yes. When you request your specialty pack appointment, our team will be able to disassemble most furniture items, and will attach hardware. Specialty pack team members are not allowed to remove items affixed to walls, such as TV’s and large artwork. Disassemble/assemble of furniture is billed at specialty pack team labor rates. Doorage specialty pack team members can not assemble or disassemble press-board or knock down furniture items.

When you schedule your specialty pack appointment, you will be given a time window for arrival. The specialty pack team will also contact you approximately 30 minutes prior to arrival.

Most specialty pack appointments require three pack professionals. Specialty pack team members are billed at $45 per man hour. We do not charge for drive time. We do require that all specialty items are blanketed and shrink wrapped at a minimum. Our team also offers more advanced packing materials and will review them with you at the time of service. All materials are charged per item as used for your specialty pack.

Yes, simply add a comment in your scheduling instructions notifying our team to pickup/deliver items at your doorman’s location. They will be required to sign.

At this time, Doorage cannot dispose of items in storage. We plan on launching a dispose feature in late 2018.

While tipping is never required, if you feel your specialty pack team did an exceptional job, you can tip the team directly.

If you happen to miss your scheduled appointment slot, your account will be billed a $45 missed appointment fee. You will then need to schedule a new appointment time via your online account.

Not a problem. If you need more storage containers, simply log in and create a new order for additional containers and we will get them out to you at your selected time. If you order too many, our pickup team will remove the extra containers from your account and we will refund any charges for the extra containers.

We understand that things change. You can cancel your service prior to receiving any service including pre-drop appointments with a 48 hour notice before your scheduled first appointment. Cancellations after your service has started or with less than 48 hours notice will be charged the full storage rate for the remainder of the month plus one month renewal. The storage value used will be based on the cubic footage on the original order. If you have received any discounts that required a minimum contract length, then the remainder of the agreement term will be billed at the time of cancellation.

We make it easy for you. We bring you all the packing containers and supplies. We store your items in a secure, climate-controlled warehouse. We deliver your items back to you whenever you want or need them. All this at an incredibly affordable price.