Frequently Asked Questions.

Featured Questions

Our most common questions.

Here are a few answers to our most common questions. If you can’t find what you’re looking for, just give us a call at (833) 366-7243 or Email Us. We’re happy to help

  • When will I be charged?

    Your credit card will be charged when you place the order.

  • When will I be charged?

    Your credit card will be charged when you place the order.

  • General
When will I be charged?

Your credit card will be charged when you place the order.

Can I pick up or drop off my crates on my own?

We want to make things easy for you, so we will bring the crates and materials to you, and pick them up as well.

Is there any charge for the delivery or pickup of the rental crates or supplies?

While many of our competitors charge for a delivery or pickup, Doorage delivers and picks up the crates and materials for free.

Wait a minute…Doorage allows their customers to hold onto the crates for a whole month? Most of your competitors only allow us to use crates for two weeks, and they charge more!

You just answered your own question!

Can you please help me pack my stuff?

Absolutely! Our Doorage staff is certainly able to help. We charge just $45 per man hour for our packing services.

What areas do you service?

We service the entire metropolitan Chicago area.

What happens if I need the rental crates for longer than one month?

Take as long as you like with them. Please be aware your credit card will be charged for an additional month on your monthly anniversary date.

Can I cancel my order after I have placed it?

Unfortunately, we do not supply refunds for canceled orders.

Do I need to be home for the delivery or pickup of the rental crates and supplies?

No. Your doorman can sign for you. If you don’t have a doorman, we need you to be there to sign for the delivery or pickup.

How soon can you deliver my rental crates and supplies?

Depending on availability, as early as the next day.

What happens if I lose or damage a rental item?

If you misplace or damage a rental item to the point it cannot be rented again, you will be charged the following:

$35 for a crate

$17 for a wardrobe box

$80 for a wheelage unit