TERMS OF USE AGREEMENT

 

Welcome

Doorage provides you with a service to make storage easy and convenient. This Agreement explains the terms by which you may use Doorage’s website and/or mobile services, and any software provided or in connection with Doorage and/or Doorage.com, including any services provided by Doorage (“Doorage,” “we” or “us”), as well as our on storage services (the “Site”). By accessing or using this Site and/or using our Doorage Services (see Definitions below), you signify that you have read, understood and agree to be bound by the terms of this Use Agreement (“Agreement”) and to the collection, use, and disclosure of your information as set forth in the Doorage’s Privacy Policy, regardless of whether or not you are a registered user of our Site. This Agreement applies to any and all visitors, users, and others who access this Site and/or use the Doorage Services (“User,” “you” or “your”). If you do not agree to the terms (including any amendments thereto) of this Use Agreement or Privacy Policy (see separate page), you must exit this Site.

PLEASE READ THIS AGREEMENT. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS.

DEFINITIONS:
In this Agreement:
A. “Stored Item(s)” means the items packed by you, Doorage or on behalf of Doorage for storage by Doorage.
B. “Doorage Service(s)” means the storage services provided by or on behalf of Doorage as described in Section 3 below.

 

USER OF THE DOORAGE WEBSITE

A. Eligibility

You may use this site only if you can form a binding contract with Doorage, and in compliance with all applicable local, state, national, and international laws, rules and regulations. By registering to use this site and Doorage Services, you represent and warrant that you are over the age of 18 years and any use by or access to the site or Doorage Services by anyone under the age of 18 years is strictly prohibited and in violation of the terms of this Agreement. In addition, the Site and Doorage Services are not available to any prior or former Users subsequently removed from this Site by Doorage.

B. Doorage Site and Your Account

Through your Doorage account, you will have access to these services and functionality, which we may amend from time to time. Subject to the terms and conditions of this Agreement, you are here by granted a non-exclusive, limited, non-transferable license to use this Site only for your personal or commercial use and as permitted by the features of the Site. Doorage reserves all rights not expressly granted herein in the Site and the Doorage Content (as defined below). Doorage reserves the right to terminate your license at any time for any reason or no reason.

When creating your account, you must provide complete and accurate information. You are solely responsible for the activity that occurs on your account. We encourage you to use strong passwords with your account –include a combination of upper and lower case letters, numbers and symbols) and you should keep your account password secure. You must notify Doorage immediately of any breach of security or unauthorized use of your account. Storage will not be liable for any losses caused by any unauthorized use of your account. You may never use another User’s account without permission.
If you open a Doorage account on behalf of a company, organization, or other entity, then:

(a) “you” includes you and that company, organization or other entity, and
(b) you represent and warrant that you have the authority to bind the entity to this Agreement,
(c) you give Doorage permission to access and use your information from that service as permitted;
(d) you allow Doorage to store your log in credentials for that service; and
(e) you agree to be bound by this Agreement on the entity’s behalf.

You may amend your User Profile and account settings by online or by emailing us at www.doorage.com or emailing us at doorage.com. Please note that by providing Doorage with your email address, you consent to Doorage’s use of your email address to send Site and Storage Service related notices, including any notices required by law in lieu of U.S. Postal Service communication. If you do not want to receive such email messages, you may opt or change your preferences by emailing Doorage at www.doorage.com. By opting out, you will not receive email messages regarding amendments, updates, improvements, or offers.

C. Site rules

You acknowledge and agree not to engage in any of the following prohibited activities: (1) reproducing, copying, distributing, or disclosing any part of the Site in any format or means; (2) using any automated system (i.e., robots, spiders, off-line readers, etc.), to access the Site in a manner that sends more requests messages to the Doorage servers then a human can possibly produce in the same period of time by using a conventional on-line web browser; (3) transmitting spam, chain letters, or other unsolicited email; (4) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from servers running the Site; (5) taking any action that imposes, or may impose an unreasonably or disproportionately large load on Doorage’s infrastructure; (6) uploading invalid data, viruses, worms, or other software agents through this Site; (7) collecting or harvesting any personally identifiable information(i.e., account names, etc.) from the Site; (8) using the Site for any commercial solicited from and purposes; (9) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (10) interfering with the proper working of the Site; (11) accessing any content on the Site through any technology or unauthorized means; or (12) bypassing the measures Doorage may use to prevent or restrict access to the Site, including features that prevent or restrict use or copying of any content or in force limitations on use of the Site or the content therein.

 

THE STORAGE SERVICE

A. Doorage

Subject to the terms and conditions of this Agreement, including without limitation the payment of all fees under this Agreement, Doorage shall, upon request: (1) arrive at the address you designate as the pick-up address (the “Pick-up Address”); (2) drop off containers for your packing of the Stored Items; (3) prepare furniture and other large items for safe transport using moving blankets and other required packing materials; (4) photograph the packed Stored Items, prior to packing or wrapping, to document their condition prior to transport and storage; (5) pick up the packed containers of Stored Items that you or Doorage have packed from your delivery address; (6) transport the Stored Items to a Doorage facility; and (7) return the Stored Items to the delivery address (the “Delivery Address”) designated by you but within the Delivery Zone (see details below). The foregoing Doorage Services shall be referred to under this Agreement as “Doorage Services.”

Doorage will not deliver or return stored items to an address that is not in an active storage Delivery Zone listed on our current Delivery Zone list (a “Delivery Zone”) unless Doorage has agreed to do so in writing. Doorage, at its sole discretion, will facilitate the transport of your items from the Delivery Zone from your initial pick up to a Delivery Zone in a new city at pricing to be determined by storage and approved by you.

Doorage will make a good-faith effort to adhere to the scheduled pick-up and delivery times; however, times given for pick-up and delivery of Stored Items are approximate times. Doorage may cancel, postpone, or otherwise reschedule any pick-up or delivery of Stored Items for any reason or no reason, including but not limited to, Doorage believes, in its sole discretion, that the pick-up or delivery may endanger a Doorage employee, agent, contractor or other individual due to issues such as severe weather conditions or Doorage having limited access to the Pick-Up or Delivery Address.

Doorage may use subcontractors and/or third parties to help perform any Doorage obligations or services under this Agreement (or any other agreements that incorporate this Agreement), including for pick-ups, deliveries, and other logistics with respect to Doorage’s Services.

You acknowledge and agree that Doorage will not be responsible for: (1 dismantling or assembling any unit, system, or furniture (including flat pack); or (2) disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment. While Doorage makes a good-faith effort to place all Stored Items in suitable environments, Doorage does not warrant that any storage facility used by Doorage is a suitable place or means of storage of any particular Stored Items.

B. Your Responsibilities; Waiver of Non-Photographed and Improperly Packed Items

You will be solely responsible for: (1) obtaining and ensuring that Doorage or its carrier has such access to any packing as may be reasonably required to carry out the Doorage Services; (2) being present, or ensuring that someone authorized by you is present, during the pick-up and delivery times; (3) providing Doorage with your contact information and ensuring that such contact information is accurate and current; (4) ensuring that that Stored Items have been securely packed into the appropriate Doorage Container so as not to cause damage or injury or the likelihood of damage or injury to your Stored Items or to Doorage’s property, employees, agents, contractors, business partners, other goods, or other individuals, whether by spreading of dampness, infestation, leakage or the escape of fumes or substances or otherwise; (5) informing Doorage immediately upon delivery of any damage to the Stored Items or your property that may have occurred during a delivery; and (6) fully reimbursing Doorage for an amount equal to all damages, liabilities, costs, claims and expenses that Doorage may incur as a result of your use of the Doorage Services and/or due to any breach by you of this Agreement.

You understand that Doorage is only responsible for those Stored Items that have been visually inspected by Doorage. You are solely responsible for verifying that Doorage has photographed and inventoried all the Stored Items and that the inventory Doorage provides to you is a true and complete inventory of the Stored Items. You hereby waive and release Doorage from responsibility for any damage to items that were not packed, sealed, inspected and photographed by Doorage. Doorage uses packing blankets and packing supplies to ensure safe transport. If any items are not packed into boxes or protected with moving blankets you are solely responsible for damage to those items.

C. The Stored Items

In order to store items with Doorage, you must be the owner of the Stored Items or that you otherwise have the right and authority to store the Stored items in accordance with this Agreement.

The Stored Items cannot include any of the following in connection with the Doorage Services: antiques, perishable goods, firearms or ammunition, explosives, used tires, plants, birds, fish, other animals, or any other living thing, any items which may emit fumes, smells or odors, bullion (e.g., gold/silver), precious metals or stones, jewelry, currency, ivory, any drugs, illegal substances or goods, or goods or substances illegally obtained, combustible or flammable materials, liquids or compressed gases, oil or oil-based products, gas, artificial fertilizers or cleaning solvents, chemicals, radioactive materials or biological agents; toxic waste, asbestos or other materials of a dangerous or harmful nature, any biological agents, flammable or hazardous goods, or any other items, the possession, usage, or storage of which may detrimentally affect any of your other Stored Items or violate in any way the laws of the United States or any other applicable laws, rules, or regulations (collectively “Prohibited Stored Items”).

Doorage shall regularly conduct, or have its subcontractors conduct, pest control inspections and operations at the storage facility containing your Stored Items.

Doorage or its contractors may at any time and without notice to you, open any Doorage Container for inspection, if Doorage: (1) believes, in its sole discretion, that the Stored Items may include any Prohibited Stored Items; (2) is mandated or ordered to do so by the law enforcement or other local authorities or by court order; (3) determines it is necessary of for inventory, accounting or warehouse maintenance; or (4) considers it necessary due to an emergency situation or to prevent injury or damage to persons or property.

Doorage may refuse to store any Stored Items, or may return Stored Items to you, at your cost, at any time, if Doorage determines the storage, or continued storage, of the Stored Items present a hazard or potential risk to: (1) the safety of any person, (2) the security of the storage site, or (3) any other Stored Items at the Doorage facility.

D. Payment

By using the Doorage Services or other paid services or products provided by Doorage, you agree to the pricing and payments terms, as we may update them from time to time. Doorage may add new services for additional fees and charge, or amend fees and charges or existing services, at any time. Any change to our pricing or payment terms shall become effective in the billing cycle following notice of such change to you as provided in this Agreement.

All information that you provide in connection with a Doorage purchase or transaction must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction with Doorage at the prices in effect when such charges are incurred. You will pay any applicable taxes relating to any such purchases, transactions or other monetary transactions. Any amounts not paid when due shall bear interest at the rate of 15% per month or the maximum rate allowable by law, whichever is less.

Payments made by credit card can not be disputed. If you have a claim or any issue with services provided, you must use the Doorage claims process. You can start a claim by contacting customer service during normal business hours or by emailing claims@doorage.com. Any credit card payments that are disputed by the customer will be considered theft of services and a criminal complaint will be filed with local authorities and prosecuted as a criminal charge. Any fees or business injury costs as a direct result of any credit card dispute will immediately be charged to the customers account. ANy open balances from a credit card dispute will immediately be turned to collections and reported to all three major credit reporting agencies. The credit card dispute terms above apply to any and all services provided by Doorage, Inc.

E. Cancellations and Termination

You may terminate this Agreement at any time by requesting the return of your Stored Items and by paying any outstanding fees due to Doorage. We may, without prior notice, change the Site or Doorage Services; stop providing the Site or Doorage Services or features of the Site or Doorage Services, to you or to users generally; or create usage limits for the Site or Doorage Services. We may permanently or temporarily terminate or suspend your access to the Site or Doorage Services without notice and liability for any reason, or for no reason. Upon termination by you or by Doorage, regardless of the reason or no reason, you understand and agree that you will continue to be bound by any outstanding commitments and payments due in accordance with this Agreement.

Upon termination of this Agreement you or by Doorage, you must contact Doorage promptly to arrange for delivery of your Stored Items. If within 45 days following termination of this Agreement for any reason you fail to arrange for delivery of all of your Stored items, then Doorage may process the Stored Items in accordance with the provisions of the section title “Withholding and Disposal of Stored Items” below.

There are no refunds for cancellations. In addition, Doorage requires minimum payment commitments, and you remain obligated to pay the full amount of any such minimum payment commitment you have made to Doorage, regardless of the timing within the billing cycle of your account cancellation. In the event that Doorage suspends or terminates your account or your breach of this Agreement, you understand and agree that you shall receive no refund or exchange for any unused storage time, fees associated with Doorage’s Limited Warranty, any license or subscription fees for any portion of the Site or Doorage Services, any content or data associated with your account, or otherwise.

F. Withholding or Dispose of Stored Items

Doorage shall have the right to withhold and ultimately dispose of some or all of the Stored Items in accordance with this clause in the event: (1) you do not pay all applicable fees or any other payments due under this Agreement; or (2) you abandon your Stored Items, which will occur in the event your Doorage subscription terminates or expires and you fail to take possession of your Stored Items within 30 days from the termination or expiration date despite Doorage’s good faith attempts to return your Stored Items.

You will be responsible for all storage charges and other associated costs reasonably incurred by Doorage while withholding or disposing of the Stored Items. Doorage will provide you with 30 days’ written notice requiring you to pay all amounts due and contact Doorage to arrange for delivery of the Stored Items. If upon the expiration of the 30-day notice period you have failed to pay all of the amounts due, Doorage may dispose of some or all of the Stored Items by sale or otherwise.

If in Doorage’s opinion the Stored Items cannot be sold for a reasonable price or at all (for any reason), or despite Doorage’s reasonable efforts they remain unsold, you authorize Doorage to treat them as abandoned and to destroy or otherwise dispose of them at your cost. You shall be responsible for all costs reasonably incurred by Doorage in relation to the disposal of the Stored Items. If Doorage receives money on disposal of the Stored Items, the net proceeds of sale will be credited to your account and Doorage will pay any excess amounts to you without interest less Doorage’s administrative charge of $150.00.

If, after having made reasonable efforts to do so, Doorage is unable to return any excess amounts received by Doorage from the disposal of your Stored Items to you, including having given not less than 90 days’ written notice to you, Doorage may retain any such excess amounts for its own account. If the proceeds of sale (if any) are insufficient to discharge the outstanding charges or any other payments due to Doorage under this Agreement and the costs of sale, you must pay any balance outstanding to Doorage within 7 days of a written demand from Doorage. Interest will accrue on the balance in accordance with the Payment Section above until the balance is paid in full.

G. Doorage’s Limited Security Warranty

Doorage agrees to provide you with a limited security warranty regarding your Stored Items as set for the in the terms and conditions of our Limited Security Warranty Policy. This Limited Security Warranty Policy is expressly incorporated by reference herein.

THE MOVING SERVICE

SCHEDULED TIME ON MOVE DAY-LOCAL

Morning appointments are scheduled with a fixed start time of 8:00 AM and a 30-minute arrival window in case there are any for unforeseen delays.

For moves scheduled in the morning, we ask customers to be patient if the movers are running late due to heavy morning traffic, inclement weather, an issue with our equipment, or if we experience an employee related issue. You will receive a call from us if we experience a delay for any reason.

Afternoon and Evening appointments are scheduled with a 2-hour window and the start time depends on the estimated completion time of the previous appointment.

For moves scheduled in the afternoon and evening, we ask customers to be available 2 hours prior to your scheduled move time in case the previous move is finished ahead of schedule. Therefore, we may call you to request an early arrival. We also ask customers to be available 2 hours after your scheduled start time in case the previous move experiences any delays. Again, you will receive a call from us if we experience any delays.

We are on a strict schedule and ask that you are packed and ready to go when the movers arrive unless the estimate includes packing services.

SCHEDULED TIME ON MOVE DAY-LONG DISTANCE

Our team tries to start all long-distance moves in the morning for loading. Packing should be performed the day prior to loading. Depending on move size and move destination, long-distance moves can be scheduled for loading in the mid-day slot.

YOUR MOVING ESTIMATE- For Estimated Moves

The estimate that you received is a non-binding, general idea of how long the move will take based on your inventory and the factors of the move under normal conditions. Moving is charged by the hour, and any time over the estimate will be charged accordingly. We do our best to estimate the time frame based on the information provided. The actual move may go quicker or take longer than the estimated time based on the customer’s preparedness, factors not disclosed, insufficient inventory list, greater walking distance, heavy traffic, inclement weather, and/or any other unforeseen factors.

The time it takes to disassemble and reassemble any furniture may take additional time over the estimated time depending on its difficulty and will be charged accordingly.

YOUR MOVING ESTIMATE- For Pay as You Go Moves

With pay as you go, you are booking a team size and reserved amount of hours. If the move takes less time than your requested time slot, you are still responsible for the time requested. If the time exceeds the amount of time requested, you will be charged the hourly rate you agreed to on your move booking. The actual move may go quicker or take longer than the estimated time based on the customer’s preparedness, factors not disclosed, insufficient inventory list, greater walking distance, heavy traffic, inclement weather, and/or any other unforeseen factors.

The time it takes to disassemble and reassemble any furniture may take additional time over the estimated time depending on its difficulty and will be charged accordingly.

PACK BY OWNER: We cannot be held responsible for damage to items that are improperly packed by the owner. We advise owners to pack items appropriately to avoid damage during the move.

RE-USED BOXES: We assume no liability for damage caused to the contents of boxes that are re-used for a move. Re-used boxes are not stable and are susceptible to damage.

HAZARDOUS CONDITIONS: We assume no liability for any hazardous or dangerous conditions that exist that cause damage to a person or property. We recommend customers do a walk-through of the home to eliminate any conditions as such. Such conditions will void any valuation or warranty we offer.

VALUATION: Included at no additional charge at a rate of $.30 per pound per complete article. Additional coverage can be purchased for a fee. *NOTICE: Please be advised that the purchaser should obtain adequate insurance to protect them from loss or damage of goods.

PARTICLE BOARD/ENGINEERED WOOD: We assume no liability for damage or breakage to items made of faux wood including particle board, engineered wood, pressed wood, or laminate wood. These items are not manufactured with the intention of being moved.

FRAGILE ITEMS: We are responsible for damage to fragile items only when our employees pack, move, and unpack them upon delivery. We assume no liability for damage to fragile items that are not properly packed by the owner.

FINE ART/ANTIQUES: We will not move any items as such if not disclosed in advance, packed properly, and/or charged accordingly. Valuable items as such may be required to be crated and/or moved separately.

CONTENTS OF FURNITURE/CONTAINERS: We assume no liability for the contents of drawers, containers or other items of similar nature. All items should be removed prior to the move.

APPLIANCES: We assume no liability for the electrical and/or mechanical function of any and all appliances, whether or not our employees pack them. We recommend appliances to be serviced by a qualified service company.

ELECTRONICS: We assume no liability for the electrical and/or mechanical function of any and all electronics, whether or not our employees pack them. We recommend electronics to be serviced by a qualified service company.

MECHANICAL ITEMS: We assume no liability for the mechanical function of any and all mechanical devices including a piano, jukebox, phonograph, etc., whether or not our employees pack them. We recommend mechanical items to be serviced by a qualified service company.

WEAR AND TEAR: Ordinary wear and tear in handling is not our responsibility. This includes but is not limited to surface scratches, discoloration, water and/or dirt stains.

OVERSIZE ITEMS: We assume no liability for damage to oversize items that do not fit through doorways or hallways properly. We also assume no liability for damage to doorways and/or hallways that are damaged due to oversize items.

CLAIMS: All damage claims must be made in writing via email within 7 days after delivery and accompanied by a paid receipt. The damage claim must include pictures and a description of the alleged damage. We have the right to inspect and repair any alleged damage, and if we are not able to do so, we have the right to hire a service professional to make the repairs.

RATES: Regular rates are charged between the hours of 8:00 AM and 6:00 PM. Any time before or after this time is deemed as overtime, and you will be charged Overtime rates accordingly.

AGREEMENT: If you agree with these terms, this shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the owner. Only an officer of the company, owner, or partner has the power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.

TERMS OF PAYMENT: Payment must be made in full per the payment method specified when the job is completed. The driver will collect payment at the final destination.

COLLECTION: If payment is not made in full within 30 days, this matter will be referred for collection, and the customer is responsible for all costs, including but not limited to agency fees, attorney fees and/or forty percent of the amount of our claim, and court costs.

CANCELLATION: Notice must be given 48 hours prior to the day of the move. Cancellation on the day of the move will result in a cancellation fee (based on the hourly rate), which includes the travel fee and one hour of labor.

DISCLAIMER

Any unauthorized services arranged or performed by an employee of Doorage within or beyond the scope of these contractual terms, and compensation made directly to the employee from the customer, violates company policy and procedure and renders this contract for services null and void, and there will be no recourse by Doorage thereof.

I acknowledge that I have read and agree to the above Terms of Service.

ESTIMATE TERMS

Doorage is a professional moving company. We provide you with a binding written estimate prior to scheduling and completing a move. The written estimate includes the estimated time and price for your move based on the services discussed. You are required to review the information submitted so that you understand the Estimate Terms, then click to accept and proceed with the move setup. The estimate that you received is a general idea of how long your move will take under normal conditions based on the information that you provided. This information includes details and factors that are specific to your move and your inventory. Each and every move is different in many ways. Therefore, we rely on your communication with us in order to estimate the appropriate number of men, number of trucks, and a time-frame to complete your move. Nonetheless, the actual move may go quicker or take longer than estimated based on factors unknown or not disclosed, an insufficient inventory list, greater walking distance, traffic, inclement weather, and other unforeseen factors. We ask that clients are packed and ready to go unless the above estimate includes packing services. Included in the Estimate The estimated price includes the following:

The estimated labor time to wrap, carry, and load your items; the drive time between locations; and the labor time to unload, carry, unwrap, and place the items in your home.

Protecting your items for transit using materials including moving blankets, boxes, shrink-wrap, and tape. Materials are used “as needed” and you are only charged for what is used. Additional supplies including boxes and packing materials will be provided if requested prior to your move and charged accordingly.

Standard disassembly and reassembly of furniture. Please let us know if you have any furniture that requires extensive time and special tools to disassemble and reassemble.

Basic Valuation coverage of $0.30 per pound per article FREE of charge. We offer additional valuation coverage which you may select during the Move Setup process.

Other services that are specific to your move.

Please Note:

The estimated price does not include the cost of services that are unknown. Nevertheless, you will be charged accordingly for all of the services rendered.

There is no additional charge for extra stops, these are covered in the hourly rate.

Understanding Your Written Estimate-Local moves are charged by the hour. The hourly rate begins when your crew arrives on the job site and ends when you are completely moved into your new home. We will prorate your total labor hours to the nearest 15 minutes upon completion of your move after the hourly minimum has been met. There is no truck fee. Payment Methods All reservations require a deposit to secure an appointment, and an electronic booking or signed move estimate to finalize the appointment. The deposit for the moving reservation is non-refundable and will be applied to the final bill upon completion of the move. The Moving Order & Service Contract provides our rates for services and charges specific to your move. Final Payment must be made in full when the job is completed. For jobs totaling $100 or less, payment in cash is required. Jobs in excess of $100 can be paid with all major credit/debit cards. Please have payment ready when the job is completed.

MOVE SETUP

Doorage is a full-service company and has earned a 5-Star reputation based on the quality and care in the services that we provide. Thus, customer service is our number one priority and we want to help you in any way that we can. The next step is to fine-tune your move based on the factors of your move and your needs. There are many factors involved when moving, and each and every move is different in many ways. Our professional and personalized services go above and beyond simply setting up a move and showing up on moving day. Our priority is to focus on your needs in order to ease the stress of moving. Therefore, we have a MOVE SETUP PROCESS to determine what your specific needs are. We will also advise you in this process and answer any questions so that your move is completed as quickly and efficiently as possible on moving day.

PARKING – Options for parking the moving truck on move day.

MOVING PROCEDURE – Instructions for the move-out and move-in procedures.

HIGH-VALUE ITEMS – Items that require special handling.

VALUATION COVERAGE – Options to protect your belongings during your move.

PACKING SERVICES – Professional packers to quickly and efficiently pack your home.

ADDITIONAL SERVICES – Optional services we offer to help you with your move.

TERMS OF SERVICE – terms and conditions that apply to our services.

Moving Procedure

Please be advised that it is VERY important that you know and understand the Moving Procedure at both of your residences, and that this information is communicated to us so that we can confirm that we have estimated and staffed your move appropriately. This is important because it directly affects the time it takes to complete your move, and ultimately the final cost of your move. Our goal is to provide the very best in customer service and we simply DO NOT want to underestimate your move based on these factors if they are unknown to us.

The Moving Procedure varies at each location depending on the type of residence, and what the residence has to offer, such as stairs, elevators, loading dock, etc. Below are several examples:

Home/building with driveway- If your home/building has a driveway, we may park the moving truck on it if there is adequate space for the truck. The space must be at least 8 feet wide and have 30-40 linear feet of space. Therefore, the moving procedure will be through the front or back door to the driveway, with a walk of about 10-20 feet to the truck.

Home/building with parking lot-If a private parking lot is available, we may park the moving truck on it if there is adequate space for the truck. The space must be at least 8 feet wide and have 30-40 linear feet of space. Therefore, the moving procedure will be through the front or back door to the driveway, with a walk of about 10-20 feet to the truck.

Home/building with street parking-If street parking is available, we may park the moving truck on the street in front and use the front door and walkway. The truck will require about 30-40 linear feet of space. Therefore, the moving procedure will be through the front door and front walkway, with a walk of about 20-30 feet to the truck.

Home/building with alley parking-If alley parking is available, we may park the moving truck in the alley in the back. Therefore, the moving procedure will be through the back door and back walkway to the alley, with a walk of about 30-40 feet to the truck. Please Note: the truck may have to be moved to allow neighbors to pass through the alley or we may risk getting a ticket which you will be responsible for.

Building with loading dock-If your building has an elevator with a loading dock, you must reserve them so that we can complete your move. A good example is, if you live on the 40th floor, the moving procedure will be through your front door using the walkway to the elevator, then we will take the elevator down to the main floor, then we will use the walkway to the loading dock where the truck is parked. In this case, it is very important to determine the distance because it can be anywhere from 50-100 feet or more to the truck.

Special Instructions-If your building does not have a designated loading area, or if it is under construction, you may have special instructions as to the moving procedure and the movers may be required to walk a longer distance through a basement or a parking garage. Based on these instructions, you may require additional time or manpower to get the move done quickly and efficiently.

Please research these factors for the Move-Out and Move-In Procedures and let us know the information. Please remember that the communication from the customer regarding these factors is important for estimating and staffing your move properly. Our goal is to complete your move as quickly and efficiently as possible in order to save you time and

PERSONAL, HIGH VALUE, & NON-TRANSPORTABLE ITEMS

As a professional moving company, we must abide by federal laws, state laws, industry regulations, and internal policy for transporting your items. These things were put in place to prevent major losses and serious accidents. Therefore, please review the following information and respond accordingly.

PERSONAL ITEMS

Per internal policy and industry regulation, you are required to secure the following personal items prior to the mover’s arrival, and to relocate the items in your own vehicle. We will not be held responsible for the loss of any personal items (Small safes containing valuable items, Firearms, Cash, Collections (i.e. coins), Important personal documents (i.e. driver’s license, social security cards, deeds, wills), Jewelry, Small electronics including mp3 players, Cellphones, Computers, Documents regarding your move).

HIGH-VALUE ITEMS

Per industry policy and regulation, you are required to notify us of any items in the shipment that are valued at more than $100 per pound. Your failure to declare high-value items limits our liability to $100 per pound for undeclared items. These items may include the following: Antiques, Artwork, Silver, China, Electronics, Jewelry, Furs.

NON-TRANSPORTABLE ITEMS

Per federal and state laws, the following items are examples of items that movers cannot transport and must be relocated by you in your own vehicle (Nail polish remover, Live Plants, Household paint, Lighter fluid, Gasoline, Fireworks, Compressed air cans, Propane tanks from grills, Matches, Automotive repair and maintenance chemicals, Any household chemical cleaners that have been opened)

Other items not recommended for relocation by movers include Perishable foods, Food in glass jars, bottles of alcohol, Prescription drugs needed for immediate use.

VALUATION PROTECTION

At Doorage, we understand how stressful it is to relocate. We help eliminate the stress by providing you with the appropriate protection for your household goods. Our options protect your goods for damage or loss, or for a catastrophe occurrence. Now you can concentrate on your moving needs knowing that your goods are safe, secure, and protected.

Please be aware that we offer two types of Valuation Protection to protect your items during the move. Under the law, you must choose one of the options for your intrastate move. Please be aware that our first obligation under whatever coverage you choose, is to make repairs to the damaged item(s). And if it becomes necessary to cash out a claim for the depreciated value, we are entitled to take possession of the damaged goods (this does not apply to Basic Valuation).

Please review the options below, and remember, it is important to give some thought to the value of your possessions before you choose an option and value for loss and damage protection.

OPTION 1 – BASIC VALUATION

We are required by industry regulations to provide basic valuation coverage at no additional charge. Under this protection, our liability is limited to $.30 per pound per article, and the settlement is based on the weight of the item. Therefore, if your furniture is old, worn, and not worth much, then you would consider selecting Option 1. However, we do not recommend this protection if you have anything in good condition and worth value.

Examples of how Basic Valuation works:

Your old used and worn coffee table that you purchased for $25 from the thrift store was damaged during the move and the legs were broken off. The coffee table weighs 50 pounds and we cannot repair the damaged legs. Therefore, we are required to settle the claim and payout an amount based on the weight of the table. So the settlement will be 50 lbs x $.30 = $15 payout.

The top surface of your old used and worn coffee table that you purchased for $25 from the thrift store has a scratch on the surface after being moved. A scratch is considered ‘normal wear and tear’ during a move. Considering all of the other scratches, we cannot determine if this scratch was caused by the movers and the claim is denied.

OPTION 2 – DECLARED VALUATION (*Recommended):

We are also required by industry regulations to provide declared valuation at an additional charge to the customer. Please be advised that this charge depends on the amount of valuation you select for your entire shipment and does not apply to any single item worth value.

Under this protection, our liability increases but is limited to:

The reasonable cash value of the property with appropriate allowance for depreciation;

The amount for which you could reasonably expect to have the property repaired to its condition immediately prior to loss;

The amount for which you could reasonably expect to replace the lost or damaged item with one of like kind or quality; or

The amount of insurance.

We recommend the following Minimum Coverage based on the size of your residence. However, you can choose the amount of coverage you prefer based on the value of your items. The minimum amount of coverage is $10,000 and increases in increments of $10,000 with maximum coverage of $50,000, see below.

Studio/Dorm: $10,000 of coverage for the entire shipment

1 Bedroom: $10,000 of coverage for the entire shipment

2 Bedroom: $20,000 of coverage for the entire shipment

3 Bedroom: $30,000 of coverage for the entire shipment

4 Bedroom: $40,000 of coverage for the entire shipment

5 Bedroom: $50,000 of coverage for the entire shipment

Example of how Declared Valuation works:

The new 1-year-old coffee table that you purchased for $300 from Art Van Furniture was damaged and the legs were broken off during the move. The legs cannot be repaired and we are required to settle the claim and payout an amount based on the depreciated value of the table. Using the IRS Depreciation Schedule, we deduct a percentage of the purchase amount based on the amount of time that has passed since the date of purchase. So the settlement will be $300 – 20% (1 year) = $240.

The top surface of your new 1-year-old coffee table that you purchased for $300 from Art Van Furniture has a gouge on the surface. The scratch was caused by one of the movers when he loaded it in the truck. Therefore, we are required to repair the gouge in the wood in order to settle the claim.

IMPORTANT NOTES

Valuation protection is not INSURANCE, nor does it cover the replacement cost of an item. Our liability is only limited to the amount of protection that you choose, nothing more. Homeowners or Renters insurance does not cover a moving company’s liability for damages.

PACKING SERVICES

Let our Professional Packers do the Packing for you!

Are you are pressed with time because of work and family obligations? Don’t worry because we are a full-service moving company and are happy to provide our Professional Packing Services. Our trained and experienced packers will get your packing done quickly and efficiently to save you time and stress. Best of all, we will provide all of the packing supplies and boxes and only charge you for what is used.

Packing can take place any time before your move, and sometimes on a moving day depending on the size of the move. Packing services may include a full pack of your home or a partial pack depending on how much of the packing you are able to do yourself. Also, using our packing services guarantees that your items will be wrapped properly, and in the case of damage, your items will be covered by valuation. Whereas, liability is limited to items packed by owner.

If you are considering hiring us to do the packing, then we will reach back out to you to go over the details and provide a quote.

TERMS OF SERVICE

Please read the terms and conditions that apply to services provided by Doorage, its employees, and agents thereof. By booking and electronically accepting the terms listed, you are bound by this agreement and contract. If you have signed a Doorage estimate of charges, you agree to these terms listed.

1. ESTIMATE OF CHARGES CONTRACT

The Estimate that you received is the ESTIMATE OF CHARGES CONTRACT. It covers only the items and services listed. Any changes to the booking, or any contractual changes for services rendered, can only be made by the corporate offices.

2. RATES

Rates depend on our schedule and time of year. Standard Rates are charged between the hours of 8:00 AM and 6:00 PM. Overtime Rates are charged before the hours of 8:00 AM and after 6:00 PM. Non-Peak Rates are charged on non-busy days. Peak Rates are charged on busy days.

3. PROFESSIONAL GUARANTEE

Customer Service is our top priority and we back our services 100% from start to finish and beyond.

Moving is difficult and stressful for both the customer and the movers. So please forgive us if your move does not go perfectly as planned.

Each and every move is different in many ways, and at times we may have difficulties and encounter issues. Please be patient and understand that our intention is to provide you with a quality professional service despite this, and we will do our best to do so.

If you experience an issue during your move, please contact the office immediately to report it. If for any reason there is an issue with an employee during your move, that employee will be replaced in a timely manner.

We reserve the right to add additional movers and/or trucks to your move if we deem necessary to aid in the efficiency of the move, and you will be charged accordingly.

4. CUSTOMER ATTENDANCE & ATTENTION

Please do not make plans on the day of your move. There are too many factors involved to predict a perfect move. We can only do our best to provide quality service under any circumstance. We cannot be held responsible if you miss work, dinner plans, or a flight out of town, so please do not ask for a discount.

Your attendance and attention to your move are vital to its success. The movers rely on you for guidance during the moving process in many ways. Therefore, you are REQUIRED to be present and attentive during the entire duration of the move so that there is no miscommunication or issues during or after your move.

If you are not able to be present during your move, then you must notify us of who the representative will be and provide their contact information. The representative must be present, accept full responsibility, and sign the paperwork on your behalf.

5. SCHEDULED TIME ON MOVE DAY

Morning Appointments: half-hour arrival window

Morning appointments are scheduled with a fixed start time and a 1-hour arrival window in case the movers arrive early, or if they are running behind due to an unforeseen delay.

Please be patient and understanding of the movers are running late due to heavy morning traffic, inclement weather, equipment-related issues, or if we experience an employee-related issue.

We do our best to dispatch the crews accordingly so that they arrive on time. You will receive a call from us if we experience a delay for any reason.

Afternoon & Evening Appointments: 2-hour arrival window

Afternoon and Evening appointments are scheduled with a 2-hour arrival window and the scheduled appointment time depends on the estimated completion time of the previous appointment.

We apologize in advance but we do not offer fixed start times in the afternoon or evening because we cannot predict all of the factors to arrive at a fixed start time.

We do our best to schedule appointment times accordingly, please be patient if we are running behind due to any unforeseen delays. You will receive a call from us if we experience any delays.

6. ELEVATORS & MOVING FEES

Please be advised that it is your obligation to schedule elevators accordingly. We will not be held responsible for issues related to elevator scheduling for any reason even if we experience a delay.

We will not be held responsible for moving fees for any reason even if we experience a delay.

It is best to schedule a morning appointment if your building has an elevator because we may experience delays from a previous move, traffic, or any other reason that is out of our control.

7. YOUR MOVING ESTIMATE

As previously discussed, the estimate that you received is a general idea of how long the move will take based on your inventory and the factors of the move under normal conditions. Moving is charged by the hour, and any time over the estimate will be charged accordingly. We do our best to estimate the time frame based on the information provided. The actual move may go quicker or take longer than the estimated time based on the customer’s preparedness, factors not disclosed, insufficient inventory list, greater walking distance, heavy traffic, inclement weather, and/or any other unforeseen factors.

The time it takes to disassemble and reassemble any furniture may take additional time over the estimated time depending on its difficulty and will be charged accordingly.

8. SUPPLIES FOR YOUR MOVE

Please be aware that you will be charged for the supplies that are used on your move by our employees. This includes any and all packing supplies, supplies to wrap and protect your furniture, and supplies to move your items. The movers will use the supplies at their will and according to company policy and procedure, and you will not be asked permission prior to their use.

We do not provide any free packing supplies and must charge accordingly for all supplies used on your move.

The moving truck is equipped with extra packing supplies in case they are needed and for emergency purposes. For example, if you forgot to pack a lamp or framed artwork, then the movers will pack them and charge accordingly. The items cannot be transported on the truck without being protected.

If you would like us to provide packing supplies on the day of your move, you must make arrangements with your coordinator prior to your move and place an order.

9. PAPERWORK, PRE-MOVE & POST-MOVE INSPECTIONS

Please be aware that the foreman will thoroughly go over the paperwork upon arrival and upon completion of your move for accuracy purposes.

The foreman and crew will complete a Pre-Move Inspection upon arrival, and a Post-Move Inspection upon completion. These tasks are included in the hourly time and have already been taken into consideration in the estimated time.

The customer is responsible for doing a final walk-through of the origin address to ensure that all items are removed prior to the mover’s departure.

The customer is responsible for doing a final walk-through of the destination address to ensure that all items are placed in the proper location prior to the mover’s departure.

10. PROPERTY CONDITION & SAFETY

Please make sure that your property and home are a safe and healthy working environment; that your home and property are free from any hazards that could injure the movers, damage our equipment, or damage any items being moved; and that your home and furniture are clean and clear of any dust, dirt, water, mold, snow, debris, bugs, rodents, animal urine or feces and hair.

HAZARDOUS CONDITIONS: We assume no liability for any hazardous or dangerous conditions that exist that cause damage to a person or property. We recommend customers do a walk-through of the home to eliminate any conditions as such. Such conditions will void any valuation or warranty we offer.

Please remove all pets from your home and premises on moving day for safety reasons.

Please remove any water, dirt, snow, or ice on the ground and in the mover’s walkway prior to your move. The movers are required to take extra precautions if these conditions exist prior to starting your move, which will result in added time for preparation, and you will be charged accordingly. We cannot be held responsible for soiled, stained, or damaged flooring as a result of such conditions.

We reserve the right to terminate a move and contract for services if there are any issues regarding a safe and healthy working environment. If these conditions exist and we choose to complete your move, you will be charged overtime rates for the entire move, and an equipment cleaning fee of $250.

11. WEATHER CONDITIONS

Poor weather conditions on the day of your move may have a negative impact on time, and we may experience delays as a result.

Please be aware that you will be charged for the total time that the movers are on your job despite poor weather conditions.

12. PREPAREDNESS

Moving is a cooperative effort of both the customer and the movers. Thus, to ensure a quick and efficient move please make sure that you have communicated to us all of the factors of your move-in detail; that you are packed, organized and ready to go when the movers arrive; that all furniture is empty and free of all items; that all fragile items, including artwork and lamps, are packed properly; that all boxes are taped closed; and that all furniture is disassembled prior to our arrival. The movers will have a basic toolset available to disassemble and/or re-assemble any furniture as needed. You are required to provide special tools for any furniture requiring them.

All items must be boxed or wrapped and protected prior to moving the items and placing them in our possession. We will not take any miscellaneous items that are loose and not protected, as they can get damaged during the move, or cause damage to property.

We are on a strict schedule and ask that you are packed and ready to go when the movers arrive unless the estimate includes packing services.

Do not over-pack boxes. Boxes should not weigh more than 50lbs each. Small boxes should only contain fragile items, books, and small size items. Medium boxes should only contain clothing, lamps, miscellaneous items, etc. Large boxes should not be heavy and only contain pillows, linens, etc. Kitchenware should be packed appropriately so that fragile items do not get damaged in the ordinary course of moving.

We reserve the right to add additional movers and/or trucks to your move if we deem necessary to aid in the efficiency of the move, and you will be charged accordingly.

The customer is responsible for doing a final walk-through of the residence and the truck to ensure that all items have been removed from the home during the move-out, and removed from the truck and placed in the home accordingly during the move-in.

Please let us know if there are any security concerns in your neighborhood so that we can advise you on the appropriate measure to take for your move. We may request that you stand by the truck while the movers are away from the truck. Or we may need to add an additional mover to man the truck at all times.

13. ITEMS & BOXES PACKED BY OWNER (PBO)

We are not responsible for items and boxes that are packed by the owner because they were not packed by professional movers. We advise owners to pack items appropriately using packing materials to avoid damage during the move.

Do not pack any fragile items if you are unsure of their safety during the move.

Do not over-pack boxes. Boxes should not weigh more than 50lbs each.

USED BOXES – we assume no liability for damage caused to the contents of boxes that are re-used for a move. Re-used boxes are not stable and are susceptible to damage.

14. SECURITY

The security of your items is important to us. At times, the movers may have to leave the truck unattended in order to work efficiently. Please let us know if we should be aware of any security concerns in your neighborhood so that we can determine the appropriate measure to take for your move.

If security is a concern, we may need to add an additional mover to man the truck at all times, or we may request that you stand by the truck while the movers are away from the truck.

15. PENALTY/INCONVENIENCE FEE

Please be aware that our schedule depends on the number of hours estimated for your move. Therefore, we may schedule one move for a full day for one crew, or two to three moves in order to utilize the working hours of the day. That is, we may schedule one move in the morning, one move in the afternoon, and one move in the evening. Unless your move is scheduled for a full day, the movers will be on a strict schedule. Therefore, moves are scheduled accordingly based on the estimated time per move. We allow one hour of time in between moves, however, we are on a strict schedule and cannot afford to lose time, as it will affect our schedule and another customer’s move. Therefore, you are required to be packed, organized, and ready to go prior to our arrival, unless this contract is for packing services.

There will be a $150 Fee which will result in the forfeiture of your Deposit if these terms are not adhered to. The penalty is considered an inconvenience fee, as it results in numerous problems that are caused by insufficient preparedness, which may result in additional charges to other customers. This fee will be applied upon completion of the move if deemed necessary by management.

16. ADDITIONAL SERVICES

Please be aware that there are additional charges for services that are not provided in ordinary household goods moving within our hourly rated time. The charges are priced according to our Tariff Rates.

Additional Services include the following:

Long Carry: $100 charge if the carry is over 100 feet in length from the truck to the door of the residence.

Excessive Stair Carry: $50 charge per every 5 flights of stairs for one item if the item does not fit in the designated elevator and we have to walk the item up the stairs. An additional $20 per hour for stair carry over the 3rd floor also applies.

Hoisting/Lowering: $75 charge per item from ground level to the first floor; $100 from ground level to the second floor; $125 from ground level to the third floor; $150 from ground level to the fourth floor.

Trash Removal: if you are not able to dispose of the materials used during your move on-site, we will remove and dispose of the trash off-site for an additional charge based on the amount of trash. This fee ranges from $50 to $150 or more.

Garbage Disposal: if you would like us to dispose of any unwanted items, a charge will apply based on the number of items and their weight. This fee ranges from $50 to $100 per item.

Equipment Cleaning Fee: if our equipment is soiled from any foreign substance that leaks out of your boxes or items, an equipment cleaning fee of $150 or more will apply depending on the substance and the estimated time to clean it up.

17. SPECIAL HANDLING CHARGES

Special Handling means that the item requires special attention and/or expertise in packing and moving. This means that the item is fragile, heavy, over-sized, odd-shaped, high value, etc. This also means that the item does not fall within the standard terms of household goods moving, therefore, there is an additional charge to move the item.

The additional charge is for the increased liability of moving the item, which means that the item has an increased liability to be damaged, cause damage, or cause injury. Please disclose all inventory appropriately so that all contractual terms are adhered to. We do not want to surprise you with any charges, but we also do not want to be surprised when we show up to do your move.

We reserve the right to refuse to move such items if not disclosed, not packed properly, and/or not charged accordingly.

Special Handling charges include the following:

Heavy Box Fee: A $50 fee will be charged for a box that was over-packed and that weighs more than 50 pounds.

Heavy Item Fee: A fee will be charged based on the weight of an item over 250lbs. This includes items such as a piano, safe, tools, machinery, arcade game, jukebox, or any piece of furniture.

Oversize Item Fee: A fee will be charged for an item based on the size that is over 150lbs but not more than 250lbs. This includes all furniture, artwork, electronics, exercise equipment, glass, stone, appliances, tools, etc.

Fragile Item Fee: A $50 fee will be charged for an item that requires extensive packing and protection. This includes anything that is deemed fragile including furniture, artwork, electronics, exercise equipment, glass, lamps, appliances, etc. You are also required to purchase Declared Valuation for protection.

Fine Art/Antiques: Additional charges and insurance apply to pack and move items with a high-value. The value must be stated prior to the move, and Declared Valuation protection must be purchased in advance.

18. DAMAGE, RELEASED VALUE, LIABILITY & PROTECTION

Basic Valuation is standard and is included at no additional charge at a rate of $.30 per pound per complete article. For example, if a coffee table is damaged and weighs 20lbs, your coverage for that article is $6.00.

Additional coverage can be purchased for a fee. If you have chosen additional coverage, then the limitations are set forth in that coverage. Please contact your moving coordinator with any questions.

Please Note: we employ professional movers and take precautions to avoid damages, which are rare, but they do happen. Doorage can only reimburse you according to the level of protection that you choose for your move. Therefore, you should obtain adequate insurance to protect from loss or damage to goods.

19. FURNITURE PREPARATION & DAMAGE LIMITATIONS

PROTECTION: within the Terms of our services and for liability purposes, we are REQUIRED to wrap your items properly with blankets and shrink-wrap or tape to protect them from damage during your move. Doorage cannot be held liable for damage to these items if the customer refuses this service.

ENGINEERED WOOD: Doorage cannot be held liable for engineered wood “ready to assemble” furniture due to its lack of structural integrity. This also applies to particle board or pressed wood. In most cases, these items are not manufactured with the intention of being moved.

HDTV’s: all HDTV’s must be boxed and protected properly prior to moving in order for valuation coverage to apply. Therefore, the use of an HDTV box with foam protection is required to move all HDTVs. Blanket wrapping is not sufficient protection and is against company policy and procedure. Please make sure our crew can turn on your TV to ensure it works properly prior to and after moving. your move.

FRAGILE ITEMS: We are responsible for damage to fragile items only when our employees pack, move, and unpack them upon delivery. We assume no liability for damage to fragile items that are not properly packed by the owner.

FINE ART/ANTIQUES: We will not move any items as such if not disclosed in advance, packed properly, and/or charged accordingly. Valuable items as such may be required to be crated and/or moved separately.

CONTENTS OF FURNITURE/CONTAINERS: We assume no liability for the contents of drawers, containers, or other items of similar nature. All items should be removed prior to the move.

APPLIANCES: We assume no liability for the electrical and/or mechanical function of any and all appliances, whether or not our employees pack them. We recommend appliances to be serviced by a qualified service company.

ELECTRONICS: We assume no liability for the electrical and/or mechanical function of any and all electronics, whether or not our employees pack them. We recommend electronics to be serviced by a qualified service company.

MECHANICAL ITEMS: We assume no liability for the mechanical function of any and all mechanical devices including a piano, jukebox, phonograph, etc., whether or not our employees pack them. We recommend mechanical items to be serviced by a qualified service company.

WEAR AND TEAR: Ordinary wear and tear in handling is not our responsibility. This includes but is not limited to surface scratches, discoloration, water and/or dirt stains.

OVERSIZE ITEMS: We assume no liability for damage to oversize items that do not fit through doorways or hallways properly. We also assume no liability for damage to doorways and/or hallways that are damaged due to oversize items.

20. PERSONAL, HIGH VALUE, & NON-TRANSPORTABLE ITEMS

Please be sure to secure your personal items prior to your move. You must declare high-value items prior to your move. We refuse to move any items listed as Non-Transportable. Please see the information provided on our website regarding these items and our recommendations for transportation – Personal & Non-Transportable Items.

21. CARRIER LIABILITY

We are responsible only for our own negligence. We assume no liability of any kind for loss or damage to goods caused by weather conditions, bug or rodent infestation, rust, deterioration, an Act of God, an act of governmental agency or public enemy, driveways that cannot support the weight of our trucks, hazardous or dangerous conditions that exist, or any other causes beyond our control.

22. PROPERTY & FURNITURE DAMAGE LIABILITY

Your property and furniture will be inspected by the movers for any apparent pre-existing damage prior to the move. If you have any knowledge of pre-existing damage, you are required to notify the movers before they start moving. If any pre-existing damage is found before or during the move, the movers are required to complete a Liability Release Form.

If the movers cause damage to your property or furniture, they are required to complete a Damage Report prior to leaving the job-site.

Please take the time to inspect your property and furniture for any damage prior to the movers departure. Once the movers have left, your burden of proof may be more difficult in filing a claim. If the damage is found post-move, do not make any repairs and notify the company right away. We have the right to inspect and repair any damage caused by the movers.

23. CLAIMS

All damages must be reported on the job site before the men leave, and photos must be taken by the foreman of the crew. Claims must be then filed with the company in writing within 7 days of the date of delivery. A successful claim for loss or damage may depend on your having written an accurate description of the loss, or damage on the inventory, or bill of lading (on mover’s copy too). Unless you note the loss or damage on these documents, your burden of proof may be more difficult.

In addition, your mover’s liability may be less than the value of your goods. According to law, movers are not liable for the full value of your property unless you pay an additional charge for that protection. Please call our office to speak to a representative regarding your protection options.

The damage claim must include pictures and a description of the alleged damage. We have the right to inspect and repair any alleged damage, and if we are not able to do so, we have the right to hire a service professional to make the repairs.

24. BREAKS, GRATUITY & MEALS

On moving day, the actual moving is a service provided by the men doing the move, and tips are not required but are greatly appreciated. A reasonable tip is 10-20% of the bill per crew depending on the factors of the move.

Factors to consider are size and difficulty of the move, the time it takes to complete the move, weather conditions on the day of the move, and the quality and care of the service provided.

Demanding a tip is against company policy. Please report this activity to the company immediately.

The movers are responsible for their own meals. If you choose to provide a meal for the movers during your move as a courtesy, you will not be reimbursed by the company.

25. DELIVERY

We will make every reasonable effort to complete delivery. We are not responsible if weather, physical conditions, traffic conditions, or other special circumstances prevent or delay completion. If we cannot deliver the goods in an ordinary way by stairs or elevator, there will be additional charges for hoisting, lowering, shuffling, additional labor, and/or additional equipment that is necessary. Also, we will continue to charge the hourly rate for waiting time caused by a lack of sufficient elevator service or other causes beyond our control. If no authorized person is present to accept goods at the agreed time, or if orders are incomplete, we will deliver the goods at your own risk and expense, using reasonable judgment.

26. DEPOSIT AND CANCELLATION

A Non-Refundable deposit is required prior to the move to secure an appointment. The deposit will be deducted from the total cost of your move upon completion.

The notice must be given 48 hours prior to the day of the move. Cancellation on the day of the move will result in a cancellation fee (based on the hourly rate), which includes the travel fee and one hour of labor.

27. PAYMENT METHODS

The final payment must be made in full when the job is completed and before the movers leave the job site. There are no exceptions.

If the final payment is not being made by the person that contracted our services, then we need the full name, address, and phone number of that person, plus a signature to verify the payment. We cannot take this info over the phone without a signature to verify the payment.

No discounts will be given or afforded for any reason, you must pay for the services rendered. If you refuse to pay the bill in full upon completion, we will contact the authorities for theft of services.

Under certain circumstances, payment may be required prior to the completion.

For jobs totaling $100 or less, payment in Cash is required. Jobs in excess of $100 can be paid with all major Credit/Debit cards.

The movers are paid by the hour and the time will continue to run until full payment is made, so please have payment ready when the job is completed.

28. NON-PAYMENT AND COLLECTIONS

If payment is not made in full within 30 days, this matter will be referred for collection, and the customer is responsible for all costs, including but not limited to agency fees, attorney fees, and/or forty percent of the amount of our claim, and court costs.

29. DISCLAIMER

Any unauthorized services arranged or performed by an employee of Doorage within or beyond the scope of these contractual terms, and compensation made directly to the employee from the customer whether as a payment or a tip, violates company policy and procedure and renders this contract for services null and void, and there will be no recourse by Doorage thereof.

32. AGREEMENT

If you agree with these terms, this shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the owner. Only the owner of the company has the power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.

By electronically booking and clicking you have read and accepted the terms and conditions, you are bound to the above-listed terms and conditions.

 

PROPRIETARY RIGHTS

Except for your User Content, the Site and all materials therein or transferred thereby, including things such as software, images, text, graphics, illustrations, logos, patents, trademarks, Site marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the “Doorage Content”), and all Intellectual Property Rights related thereto, are the exclusive property of Doorage and its licensors (including other Users who post User Content to the Site). Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any Doorage Content. Use of the Doorage Content for any purpose not expressly permitted by this Agreement is strictly prohibited.

You may choose to or we may invite you to submit feedback, comments, suggestions, error identifications or ideas about the Site or Doorage Services, including without limitation about how to improve the Site, the Doorage Services, or our other services or products (“Idea(s)”). In the event you submit an idea, you agree that your idea, in whatever form or method submitted, is gratuitous, unsolicited and without restriction and will not place Doorage under any fiduciary or other obligation or compensation and that Doorage is free to (1) use the Idea without any additional notice, acknowledgment or compensation to you, and/or (2) disclose the Idea on a non-confidential basis to anyone. You further acknowledge that, by acceptance of your submission, Doorage does not waive any rights to use similar or related ideas previously known to Doorage or developed by its employees, or obtained from sources other than you.

Privacy and Security

We care about the privacy of our Users. You understand that by using the Site, you consent to the collecting, use, and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy, and to have your personally identifiable information collected, used, transferred to and processed in the United States.

Doorage cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You understand and acknowledge that you provide your personal information at your own risk.

Third-Party Links

This Site may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Doorage. Doorage does not endorse and/or assume any responsibility for any such third-party sites, information, materials, products, or services. If you chose to access a third-party website from the Site, you will do so at your own risk. You understand that this Agreement and Doorage’s Privacy Policy do not apply to your use of such third-party sites and services and you expressly relieve Doorage from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Site or in connection with Doorage Services, including payment and delivery of goods, and all applicable warranties, are solely between you and such advertisers. Doorage shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

Indemnity

You agree to defend, indemnify and hold harmless Doorage and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (1) you use of and access to the Site, including any data or content transmitted or received by you; (2) your use of the Doorage Services; (3) your violation of any terms of this Agreement, including breach of any of the representations and warranties above; (4) your violation of any third-party rights, including any right of privacy or Intellectual Property /rights; (5) your violation of any applicable law, rule, or regulations; (6) any of your User Content or Stored Items, or any that is submitted via your account; or (7) any other party’s access and use of the Site or Doorage Services with your unique username, password or other appropriate security code.

No Warranty

EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED SECURITY WARRANTY POLICY, THE SITE AND DOORAGE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SITE AND DOORAGE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND DOORAGE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM DOORAGE OR THROUGH THE SITE OR IN CONNECTION WITH DOORAGE SERVICES WILL NOT CREATE ANY WARRANTY NOT OTHERWISE EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, DOORAGE, AS WELL AS ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS, DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SITE OR THE DOORAGE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SITE OR THE DOORAGE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SITE.

DOORAGE DOES NOT WARRANT, ENFORCE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICES ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE DOORAGE SITE OR THE DOORAGE SERVICES OR ANY WEBSITE OR SERVICES HYPERLINKED TO THE SITE, AND DOORAGE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

FEDERAL LAW, SOME STATES, PROVINCES, AND OTHER JURISDICTIONS DO NOT ALLOW EXCLUSIONS AND LIMITATIONS OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DOORAGE, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SITE OR THE DOORAGE SERVICES. UNDER NO CIRCUMSTANCES WILL DOORAGE BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SITE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOORAGE ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR DAMAGE TO ANY PERSONAL OR REAL PROPERTY, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SITE OR THE DOORAGE SERVICES (EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED SECURITY WARRANTY POLICY); (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BR TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY; (6) ANY ERRORS OR OMMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SITE; AND/OR (7) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY, EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED SECURITY WARRANTY POLICY. IN NO EVENT SHALL DOORAGE, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITY, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO DOORAGE HEREINUNDER WITHIN THE TWELVE (12) MONTHS PRIOR TO THE DATE THE LAST CAUSE OF ACTION AROSE OR $100.00 WHICHEVER IS GREATER.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF DOORAGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

The Site is controlled and operated from facilities in the United States. Doorage makes no representations that the Site is appropriate or available for use in other locations. Those who access or use the Site from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations. You may not use the Site if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Site are solely directed to individuals, companies, or other entities located in the United States.

Business Failure

In the event that Doorage ceases operations, we will attempt to make reasonable efforts to return your Stored Items to you, but cannot guarantee if and when such returns will occur. Doorage will not be liable for any failure to return Stored Items in the event of business failure.

 

REMEDIES AND PARAMETERS FOR LEGAL DISPUTES

Governing Law

This Agreement shall be governed by the internal substantive laws of the State of Illinois, without respect to its conflict of laws principles. You agree to submit to the personal jurisdiction of the federal and state courts located in Chicago, Illinois for any actions for which Doorage retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction in order to prevent the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patent or other intellectual property or proprietary rights, as set forth in the Arbitration provision below.

Arbitration

THIS SECTION REQUIRES THE PARTIES TO ARBITRATE DISPUTES AND INCLUDES LIMITATIONS AS TO THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM DOORAGE. For any dispute with Doorage, you agree to first contact us at www.Doorage.com and attempt to resolve the dispute with us informally. In the unlikely event that Doorage has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any Doorage claims for injunctive or other equitable relief) arising out of or in connection with or relating to this Agreement, or the breach or alleged breach thereof (collectively “Claims”), by binding arbitration, except as otherwise provided herein.

If you are using the Site or obtaining the Doorage Services for commercial purposes, the following applies:

The arbitration will be conducted in Chicago, Cook County, Illinois unless you and Doorage agree otherwise. Each party will be responsible for paying any filing, administrative and arbitrator fees in accordance with the arbitrator’s rules. The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Doorage from seeking injunctive or other equitable relief from the courts as necessary to protect any of Doorage’s proprietary interests.

If you are using the Site or obtaining the Doorage Services for non-commercial purposes, the following applies:

The arbitration service may require you to pay a fee for the initiation of your case unless you apply for and successfully obtain a fee waiver from that service. The arbitration will be conducted in Chicago, Cook County, Illinois, unless you request an in-person hearing in your hometown or you and Doorage agree otherwise. The award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the court as necessary to prevent the actual or threatened infringement, misappropriation, or violation of such party’s data security, Intellectual Property Rights or other proprietary rights. You may sue in small claims four of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process.

WITH RESPECT TO ALL PERSONAL AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED THE SITE OR THE DOORAGE SERVICES FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATION MAY NOT CONSOLIDATED MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND DOORAGE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

ADDITIONAL INFORMATION

A. Assignment

This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by Doorage without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

B. Force Majeure

Doorage will not be liable or responsible for any damage to or loss of any Stored Items, or failure to perform, or delay in performance of, any of its obligations under this Agreement, including any of the Doorage Services, caused by events outside of its reasonable control (including but not limited to, acts of God, flood, earthquake, windstorm or other natural disaster; war, armed conflict, terrorist attack, civil war, civil commotion or riots; nuclear, chemical or biological contamination or sonic boom; any law or government order, rule, regulation or direction or any action taken by a government or public authority; fire, explosion or accidental damage, adverse weather conditions, interruption or failure of utility services, including but not limited to electric, gas or water, any labor dispute, including strikes, industrial action or lockouts, non-performance or delay by suppliers or subcontractors, and failure of plant machinery, vehicles, computers, the Internet or telecommunications (each a “Force Majeure Event”).

C. Notification Procedures and Changes to the Agreement

Doorage may provide notifications when required by law or otherwise, including for marketing or other business-related purposes. Doorage will provide notices to you via email notice, or through posting of such notice on our website, as determined necessary by Doorage. Doorage reserves the right to determine the form and means of providing notifications to you. You may opt-out of certain means of notification as described in this Agreement. Doorage is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address provided. From time to time, Doorage may modify or update this Agreement, and so you should review this page periodically. When we change the Agreement in a material manner, we will update the “last modified” date at the bottom of this page. Your continued use of the Site or the Doorage Services after any such change constitutes your acceptance of the revised Terms of Use. If you do not agree to any of the terms of this Agreement as currently stated herein or any future revised Terms of Use, discontinue your use or access the Site or the Doorage Services

D. Entire Agreement/Severability

This Agreement, together with the Privacy Policy, Limited Warranty Policy, Pricing, and Payment Terms, Pick-up List, Delivery Zone List and/or any revisions or amendments to any of the foregoing, and any additional agreements you may enter into with Doorage in connection with the Site or the Doorage Services, shall constitute the entire agreement between you and Doorage concerning the Site and the Doorage Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement. The remaining provisions shall remain in full force and effect except that in the event of the unenforceability of the Class Action/Jury Trial Waiver, the entire arbitration agreement shall be unenforceable.

E. No Waiver

No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Doorage’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

F. Contact.

Please contact us at Customer Service at www.Doorage.com with any questions or comments regarding this Agreement.

This Agreement was last modified in 2018